Legal
These terms govern the use of Time Tracker Hub. They form a contract between [LEGAL ENTITY] and the organisation that subscribes to the service. Please read them before signing up. By creating an account you agree to them.
Time Tracker Hub is provided by [LEGAL ENTITY], a company registered in England and Wales under number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS] ("we", "us", "our").
The service is supplied to businesses and other organisations. It is not offered to consumers, so the consumer rights legislation that applies to individual purchasers does not apply here. If you are agreeing to these terms, you confirm you have authority to bind your organisation.
| Term | Meaning |
|---|---|
| Service | The Time Tracker Hub application and the websites at timetrackerhub.com |
| Customer, you | The organisation that has subscribed to the Service |
| User | An individual authorised by you to access the Service, including employees, contractors and administrators |
| Customer Data | All data you or your Users put into the Service, including timesheets, project records, comments and personal details of Users |
| Subscription | Your paid plan, as shown on your billing page |
| Plan | The tier you have chosen and the number of Users it includes |
You are responsible for everything done under your account, for keeping login credentials secure, and for making sure your Users comply with these terms.
Each User must have their own login. Sharing a single login between several people is not permitted, because it makes the approval record unreliable and defeats the purpose of the Service.
You must give accurate account and billing information and keep it up to date. You must be at least 18 years old to hold an administrator account.
We offer a 30-day free trial, limited to five Users. No payment details are required to start one. The trial gives access to the full functionality of the Service.
At the end of the trial, if you have not subscribed, your account becomes read-only and you may export your data. We may delete a trial account and its data 90 days after the trial ends. We will email you before we do.
Fees are those shown on our pricing page when you subscribe. Prices are in pounds sterling and exclude VAT, which is added where chargeable.
You pay a fee for your Plan, which includes a set number of Users, plus a fee for each additional active User above that number at the rate published for your Plan. Active Users are counted as those with access enabled. Deactivating a User frees the capacity immediately.
Where staying on your Plan with additional Users would cost more than the next Plan up, we will move you to the cheaper Plan automatically and tell you we have done so.
Payments are taken by our payment provider, Stripe. We do not store your card details. Monthly subscriptions are charged in advance each month; annual subscriptions are charged in advance for the year. Changes to User numbers mid-period are prorated.
If a payment fails we will tell you and retry. If it remains unpaid after 14 days we may restrict the account to read-only access until it is settled.
We may change our prices. We will give at least 30 days' notice by email, and any change takes effect at your next renewal, not during a period you have already paid for.
Your Subscription renews automatically at the end of each billing period until cancelled.
You may cancel at any time from your billing page. Cancellation takes effect at the end of the period you have paid for, and you keep full access until then.
We do not give refunds for partly used periods, except where we have materially failed to provide the Service or where the law requires it. If you cancel an annual plan in its first 14 days and have not used the Service beyond evaluation, contact us and we will consider a refund on a reasonable basis.
Customer Data belongs to you. We claim no ownership of it. We use it only to provide and support the Service, and as set out in our privacy policy.
You can export your data at any time in Excel, CSV or PDF format. We will not hold your data to ransom at the end of a subscription.
After cancellation your account is read-only for 90 days so you can export what you need. After that we may delete the account and its data. We keep backups for a further 30 days before they are overwritten.
We may use aggregated, anonymised information about how the Service is used to improve it. This never identifies you, your Users or your projects.
You must not:
If you find a security issue, tell us at [SUPPORT EMAIL] rather than exploiting or publishing it, and we will work with you on it.
We aim for the Service to be available at all times, but we do not guarantee uninterrupted access. We will use reasonable endeavours to keep downtime to a minimum and to carry out planned maintenance outside UK business hours, giving notice where we reasonably can.
Support is provided by email during UK business hours, Monday to Friday excluding public holidays. We aim to respond within one working day.
We may suspend access, in whole or in part, if:
Except where the law prevents it or the risk is immediate, we will tell you before we suspend access and give you a chance to put things right.
The Service, including its software, design, branding and documentation, belongs to us or our licensors. Your Subscription gives you a non-exclusive, non-transferable right to use it for your own business purposes while it lasts. Nothing more is transferred.
If you send us feedback or suggestions, we may use them to improve the Service without obligation or payment to you.
Each of us may receive information from the other that is confidential. Each of us agrees to keep the other's confidential information secure, to use it only for the purposes of this agreement, and to disclose it only to people who need it and are under similar obligations. This does not apply to information that is public through no fault of the receiver, was already known, or must be disclosed by law.
In providing the Service we act as a processor of the personal data your Users put into it, and you act as the controller. We act as a controller for your account, billing and website data. Both of us will comply with UK data protection law.
Our processing of Customer Data is governed by our data processing agreement, which forms part of these terms and is available at [LEGAL EMAIL] on request. It sets out the subject matter, duration, nature and purpose of processing, the categories of data and data subjects, our security measures, our use of sub-processors, and how we assist you with data subject requests and breach notification.
Our privacy policy explains what we do with personal data for which we are the controller.
We warrant that we will provide the Service with reasonable skill and care, and that we have the right to grant the rights described in these terms.
Beyond that, and to the extent the law allows, the Service is provided as it is. We do not warrant that it will be free of defects, that it will meet every requirement you have, or that the results you obtain from it will be accurate. The Service records and reports the data your Users enter; it does not verify that the entries are true.
The Service is not payroll software and does not give legal, tax or employment advice. You remain responsible for meeting your obligations on working time, holiday entitlement, record keeping and pay.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, neither of us is liable to the other for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however it arises.
Subject to that, our total liability arising out of or in connection with this agreement in any 12-month period is limited to the total fees you paid us in the 12 months before the claim arose.
You are responsible for keeping your own copies of anything you need for statutory record keeping. Export the data you need before your account closes.
We may change the Service, and we may update these terms. Where a change materially reduces the functionality you rely on, or materially changes your obligations, we will give at least 30 days' notice by email. If you do not accept the change you may cancel before it takes effect and we will refund the unused part of any period you have paid for.
Minor changes, such as correcting errors or reflecting a change in the law, take effect when published.
Either of us may end this agreement immediately by written notice if the other commits a material breach that is not put right within 30 days of being asked, or becomes insolvent.
On termination your right to use the Service ends. Clauses covering your data, intellectual property, confidentiality, liability and governing law survive.
These terms, together with our privacy policy and data processing agreement, are the whole agreement between us on this subject and replace anything said or written beforehand.
You may not transfer your rights under this agreement without our written consent. We may transfer ours as part of a sale or reorganisation of our business, and will tell you if we do.
If any part of these terms is found to be unenforceable, the rest continues to apply.
A failure to enforce a term is not a waiver of it.
No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
Neither of us is liable for failure to perform caused by events outside our reasonable control, for as long as those events continue.
Notices to us should go to [LEGAL EMAIL]. Notices to you go to the email address on your account, so keep it current.
These terms and any dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, though we would both rather sort anything out by talking first.
[LEGAL ENTITY], [REGISTERED ADDRESS]. Company number [COMPANY NUMBER]. VAT number [VAT NUMBER].
General and support enquiries: [SUPPORT EMAIL]. Legal and contractual notices: [LEGAL EMAIL].